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Instagram customer service email 202112/30/2023 ![]() But she said, "Once I started thinking about it, all my memories, I really realized that I wanted to do whatever possible to get it back." When McNamara, the Facebook user in Canada, first heard about the Oculus trick, she thought it was a joke. "The only way you can get any customer service is if you prove that you've actually purchased something from them," he said. He plans to return the unopened device, and while he's glad the strategy worked, he doesn't think it's fair. Sherman contacted Oculus with his headset's serial number and heard back right away. Oculus is a virtual reality company owned by Facebook but with its own customer support system. "I ultimately broke down and bought a $300 Oculus Quest 2," he said. McNamara finally got her Facebook account back after buying a virtual reality headset from Oculus, a company Facebook owns.īrandon Sherman of Nevada City, Calif., followed a tip he found on Reddit to get his hacked account back. There was no email to email," said Jessie Marsala, who lives outside Chicago and emailed NPR in early July about her situation. "Facebook didn't have a phone number to call. When she tried to reach Facebook, "Nobody got back to me, not once"īefore going to extremes, many hacking victims try the usual routes to get customer service but quickly find out it seems impossible to reach someone at Facebook to help fix the problem. Some became so desperate that they shelled out hundreds of dollars to buy a virtual reality headset in an attempt to get Facebook to restore their accounts. People share similar tales of woe on Reddit forums and Twitter every day. ![]() In July, NPR received 19 emails from listeners complaining that their Facebook accounts had been hacked or disabled. This has been happening to a lot of people lately, and the experience has left many users nearly as frustrated with the social network as they are with the hackers. Take These Steps For Better Online Privacy Life Kit Your Technology Is Tracking You.
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